Micro Advisory is fully supported by our principals in regards to technical issues both hardware and software with well structured escalation path.

The Technical Support Department was established to consolidate and to bring together the various technical skill sets of our systems, application, and network engineers where they can be best applied and utilized.

In today’s environment where various technical skills are required for products and applications in new technologies, this consolidation of professional and technical skills are where we can value-add and assist our partners in forging ahead in new area of businesses.

This will benefit our partners most where and when these technical skills and resources are scarce or limited.

ENGINEERING SUPPORT

We have a well structured maintenance department which follows a tight escalation procedure. Micro Advisory has a team of dedicated technical staff to support business partners.

MAINTENANCE & SUPPORT PLAN

Our principal support department is to provide services for installation, preventive maintenance and repair of equipment, with a goal of adhering to the highest quality and performance standards.

DIRECT / TELEPHONE ASSIST SUPPORT

Direct/Telephone assist support includes hotline technical support for one main and two alternate contact via telephone, fax and email.